FAQ
Booking and payment:
Q: How can I make a travel reservation? Is advance payment required?
A: Please pay a deposit if necessary before the itinerary is confirmed. After the itinerary is confirmed, the travel agency will send you a confirmation letter and payment details.
Q: What are the available payment methods? Do you accept credit card payments?
A: We accept bank transfer and credit card payments
Q: Can I make changes or cancel my reservation? Are there any fees or policies associated with it?
A: If the trip is canceled or changed due to any personal factors of the customer, all fees paid will not be refunded. It is recommended that guests purchase travel insurance immediately after booking the trip for protection. If the itinerary is affected by airlines or other factors, we will investigate or make other arrangements on a case-by-case basis, such as changing the itinerary.
Itinerary arrangement:
Q: What are the transportation arrangements during the trip? Does it include airport transfers?
A: Yes, all private jet itineraries include chauffeured transfers.
Q: What hotels or accommodations are included? Are good meals served?
A: We will arrange unique accommodation according to the needs of the guests, and also arrange restaurants and gourmet meals according to the guests' wishes.
Q: Does the itinerary include guided tours or activities?
A: All private jet journeys will be arranged with a professional tour leader and local tour guide to serve guests. We will also safely arrange local activities based on guest needs.
Visa and documentation:
Q: Do I need a visa for certain countries? How can I apply for a visa?
A: The destination may have different visa requirements depending on the passport held by the customer. We will try our best to apply for visas for our customers. However, if visas for some countries require personal application, we will also help provide guidance.
Q: Are there any specific travel documents or requirements that I need to prepare?
A: There may be requirements for different destinations. We will remind guests and put forward the requirements of that country before they sign up.
Health and safety:
Q: Are there any required vaccinations or health certificates for certain destinations?
A: Depending on the requirements of the destination country, a health certificate may be required. Our staff will remind guests when registering.
Q: What is the safety situation at the destination? Are there any travel advisories or warnings?
A: We must put the safety of our customers first. If there is any political instability or travel warning in the destination, we will definitely remind the guests or change the destination.
Q: Does the travel agency offer travel insurance services to deal with unforeseen circumstances?
A: We can advise guests to purchase relevant travel insurance.
Refund and complaint:
Q: If the trip is canceled or changed, can I get a refund?
A: If the trip is canceled or changed due to any personal factors of the customer, all fees paid will not be refunded. It is recommended that guests purchase travel insurance immediately after booking the trip for protection. If the itinerary is affected by airlines or other factors, we will investigate or make other arrangements on a case-by-case basis, such as changing the itinerary.
Q: If I am unsatisfied with the travel experience, can I file a complaint? How are complaints handled?
A: If you encounter any problems during the trip, you can report it to our tour leader or tour guide immediately, or contact the staff of our Hong Kong office immediately.